2.1 For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 ("the Act"). Pluto Education also subscribes to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.
2.3 Users will be prompted to register an account with Pluto Education. In so doing, users may be asked to provide the following information (Personal Information):
2.3.1 First name; and
2.3.2 Surname; and
2.3.3 Race; and
2.3.4 Email; and
2.3.5 Sex; and
2.3.6 Age; and
2.3.7 Physical address; and
2.3.8 Phone number; and
2.3.9 Sexual orientation; and
2.3.10 Language; and
2.3.11 Religion; and
2.3.12 Marital status; and
2.3.13 Physical or mental health; and
2.3.14 Pregnancy; and
2.3.15 National, ethnic or social origin; and
2.3.16 Disability; and
2.3.17 Conscience; and
2.3.18 Bank account details; and
2.3.19 Information relating to education; and
2.3.20 Financial history; and
2.3.21 Employment history; and
2.3.22 Medical history; and
2.3.23 Criminal history; and
2.3.24 Culture; and
2.3.25 Company / CC / business name; and
2.3.26 Company / CC / business registration number.
2.4 We will attempt to limit the types of Personal Information we process to only that to
which you consent to (for example, in the context of online registration, newsletters,
message boards, surveys, polls, professional announcements, SMS, MMS and other mobile
constitutes your consent as contemplated in section 69 of the Act.
2.5 All payment information will be captured through the Website. Further, Pluto Education
shall not retain payment information on behalf of its users.
2.6 We will not collect, use or disclose sensitive information (such as information about
racial or ethnic origins or political or religious beliefs, where relevant) except with your
specific consent or in the circumstances permitted by law.
Personal Information in relation to:
2.7.1 The provision and performance of the services;
2.7.2 Informing you of changes made to our website;
2.7.3 The provision of marketing related services to you by Pluto Education;
2.7.4 Responding to any queries or requests you may have;
2.7.5 Developing a more direct and substantial relationship with users for the
purposes described in this clause;
2.7.6 Developing an online user profile;
2.7.7 Understanding general user trends and patterns so that we can develop and
support existing and ongoing marketing strategies;
2.7.8 For security, administrative and legal purposes; and
2.7.9 The creation and development of market data profiles which may provide
insight into market norms, practices and trends to help us improve our offering to
you. Such information will be compiled and retained in aggregated form, but shall
not be used in any way which may comprise the identity of a user.
2.8 Although absolute security cannot be guaranteed on the internet, Pluto Education has
in place up-to-date, reasonable technical and organisational security measures to protect
your Personal Information against accidental or intentional manipulation, loss, misuse,
destruction or against unauthorised disclosure or access to the information we process
2.9 While we cannot ensure or warrant the security of any Personal Information you
provide us, we will continue to maintain and improve these security measures over time in
line with legal and technological developments.
2.10 We store your Personal Information directly, or alternatively, store your Personal
Information on, and transfer your Personal Information to, a central database. If the
location of the central database is located in a country that does not have substantially
similar laws which provide for the protection of Personal Information, we will take the
necessary steps to ensure that your Personal Information is adequately protected in that
jurisdiction by means of ensuring that standard data protection clauses are enforced.
2.11 Your information will not be stored for longer than is necessary for the purposes
described in these Terms or as required by applicable legislation.
2.12 The Personal Information Pluto Education collects from users shall only be accessed
by Pluto Education employees, representatives and consultants on a need-to-know basis,
and subject to reasonable confidentiality obligations binding such persons.
2.13 Pluto Education shall have the right, but shall not be obliged, to monitor or examine
any information and materials including any website link that you publish or submit to
Pluto Education for publishing on the Site. You shall be solely responsible for the
contents of all material published by yourself.
2.14 We constantly review our systems and data to ensure the best possible service to our
users. We do not accept any users, or representatives of users, under 18 years of age or
2.15 We do not accept any users, or representatives of users, under the age of majority or
unless such users have, through their parent or guardian, consented to the terms hereof.
2.16 You hereby consent to the sharing of your Personal Information to the following third
parties, namely E-Classroom, SkillUp Tutors, together with Google and Hotjar. Insofar as
payment systems may be included, Personal Information is shared with PayFast, PayPal
and Stripe. Further, Pluto Education stores certain information at Hetzner, in Dropbox, on
Google and on Microsoft. We will not use your e-mail address for unsolicited mail. Any
emails sent by Pluto Education will only be in connection with the provision of our
services and/or the marketing thereof.
2.17 The Personal Information provided by you is necessary in order that Pluto Education
may provide the requisite services to you, and failure to provide such Personal Information
may render Pluto Education unable to provide such services.
3 Log Files
3.1 When you visit Pluto Education, even if you do not create an account, we may collect
information, such as your IP address, the name of your ISP (Internet Service Provider),
your browser, the website from which you visit us, the pages on our website that you visit
and in what sequence, the date and length of your visit, and other information concerning
your computer's operating system, language settings, and broad demographic information.
This information is aggregated and anonymous data and does not identify you specifically.
However, you acknowledge that this data may be able to be used to identify you if it is
aggregated with other Personal Information that you supply to us. This information is not
shared with third parties and is used only within Pluto Education on a need-to-know basis.
Any individually identifiable information related to this data will never be used in any way
different to that stated above, without your explicit permission.
computer or smart phone by the web browser. The two types of cookies used on the
Website are described below:
4.1.1 "Session cookies": These are used to maintain a so-called 'session state' and
only lasts for the duration of your use of the Website. A session cookie expires when
you close your browser, or if you have not visited the server for a certain period of
time. Session cookies are required for the Platform to function optimally, but are not
used in any way to identify you personally.
4.1.2 "Double Click Cookies" Third party vendors with whom we contract may use
cookies to serve a user ads based on a user’s prior visits to the Website. Users may,
however, opt out of receiving these ads by visiting www.aboutads.info.
4.1.3 "Permanent cookies": These cookies permanently store a unique code on your
computer or smart device hard drive in order to identify you as an individual user.
No Personal Information is stored in permanent cookies. You can view permanent
cookies by looking in the cookies directory of your browser installation. These
permanent cookies are not required for the Pluto Education website to work, but
may enhance your browsing experience.
5 Links from Pluto Education
5.1 Pluto Education, and the services available through the Website, may contain links to
other third party websites, including (without limitation) social media platforms, payment
gateways, appointment scheduling and/or live chat platforms ("Third Party Websites"). If
you select a link to any Third Party Website, you may be subject to such Third Party
Website’s terms and conditions and/or other policies, which are not under the control, nor
responsibility, of Pluto Education.
5.2 Hyperlinks to Third Party Websites are provided "as is", and Pluto Education does not
necessarily agree with, edit or sponsor the content on Third Party Websites.
5.3 Pluto Education does not monitor or review the content of any Third Party Website.
Opinions expressed or material appearing on such websites are not necessarily shared or
endorsed by us and we should not be regarded as the publisher of such opinions or
material. Please be aware that we are not responsible for the privacy practices, or content,
of other websites, either.
5.4 Users should evaluate the security and trustworthiness of any Third Party Website
before disclosing any personal information to them. Pluto Education does not accept any
responsibility for any loss or damage in whatever manner, howsoever caused, resulting
from your disclosure to third parties of personal information.
6. Your Rights
6.1 Users have the right of access to their Personal Information stored and processed by
Pluto Education. This may be done by emailing us at the address referred to in clause
6.2 Users have the right to rectification of Personal Information that we hold on a user’s
behalf, in instances where such Personal Information is incorrect or incomplete.
6.3 Users have the right of erasure of Personal Information (“right to be forgotten”) if such
information is no longer needed for the original processing purpose, alternatively if a user
withdraws their consent and there is no other reason or justification to retain such Personal
Information, further alternatively, if a user has objected to such Personal Information being
processed and there is no justified reason for the processing of such Personal Information.
6.4 Users have the right to restrict/suspend processing of Personal Information to only that
which is strictly necessary for Pluto Education to perform its services to a User.
the requisite data protection authority in their territory, and in addition, same may be raised
with Pluto Education at the mail address stipulated in clause 7.4.6 below.
6.6 Users have a right to withdraw their consent at any time, if processing of Personal
Information is based on consent.
6.7 Users have a right to object to processing of Personal Information, if such processing is
based on legitimate interests.
6.8 Users have a right to object to the processing of Personal Information for direct
7 Application Of The Electronic Communications And Transactions Act 25 Of 2002 ("Ect
7.1 Data Messages (as defined in the ECT Act) will be deemed to have been received by
Pluto Education if and when Pluto Education responds to the Data Messages.
7.2 Data Messages sent by Pluto Education to a user will be deemed to have been received
by such user in terms of the provisions specified in section 23(b) of the ECT Act.
7.3 Users acknowledge that electronic signatures, encryption and/or authentication are not
required for valid electronic communications between users and Pluto Education.
7.4 Information to be provided in terms of section 43(1) of the ECT Act:
7.4.1 Users warrant that Data Messages sent to Pluto Education from any electronic
device, used by such user, from time to time or owned by such user, were sent and
or authorised by such user, personally.
7.4.2 This Website is owned and operated by Pluto Education (Pty) Ltd, a private
limited South African company operating in accordance with the company laws of
the Republic of South Africa.
7.4.3 Address for service of legal documents: Address given upon request.
7.4.4 Contact Number: 078 360 4367
7.4.5 Pluto Education - located at www.mypluto.co.za;
7.4.6 Email address: email@example.com